China Travel 2.0

1、如何通过电话或电子邮件进行预订？
sinohotelreservation.com的客房预订专线是86-10-81574292。您只要通过电话告诉我们您的需求，我们就能为您预订或推荐适合您的酒店了。或者请您发邮件到
office@sinohotelreservation.com，写明您的要求或告诉我们您需要的酒店名称，我们会有专员来答复您，为您进行预订。
2、如何通过我们的网站进行预订？
首先，在酒店主页的城市列表中选择您要去的城市，然后点击进入城市就可以看到我们在此城市合作的所有酒店。当您选择好入住的酒店后，直接点击酒店名称，就能进到酒店的页面，看到酒店的详细情况及房型价格。当您决定预订时，直接点击房型价格后面的“预订”，按要求填写好预订表单，发给我们就可以了。
3、当您知道酒店名称时，如何在我们的网站上快捷的找到酒店进行预订呢？
您可以通过左边的“国内酒店预订”搜索条，直接输入酒店名称，就能快捷的查询出您所需要的酒店。
4、如何知道您的预订是否成功了呢？
    当我们收到您的预订表后，会有专员处理您的预订单并为您及时进行预订。预订成功后，我们会写电子邮件通知您。由于一般都是用电子邮件通知客人，所以客人一定要提供正确的电子邮箱地址，避免造成收不到信麻烦。如果客人有特殊要求，比如说希望电话或传真通知预订结果的话，请您在预订单中注明即可，我们就会按照您的要求通知您的。
5、预订成功后，您如何到酒店前台办理入住呢？
   当您的预订成功后，您只需要在规定的时间内到酒店前台，告诉前台人员您是有预订的客人，然后报上您预订时候用的姓名并出示证件就能办理入住了。
6、酒店办理入住与退房的时间是什么时候呢？
   一般来讲，酒店正常办理入住与退房的时间是在中午12：00左右。有的酒店客人提前入住或延迟退房时间会加收房费。鉴于这种情况，建议客人想早住店或晚退房的话，一定要提前与酒店前台打招呼，事先了解情况，以避免在退房结帐时造成不必要的麻烦。
7、通过网络订房，如何在酒店结帐呢？
   当您要离开酒店时，房费直接付给酒店前台就可以了。您可以付现金，也可以刷信用卡付房费。
8、当您不能在酒店规定的有效时间内到达酒店怎么办？
   一般酒店正常保留预订的时间都是18：00之前。如果您有特殊情况，不能在18：00以前到达酒店的话，根据当天的房态，您最好在18：00以前给酒店前台打电话，与前台人员事先说明情况，要求延长保留时间。如果房态紧张，有必要的情况下，酒店是需要您提供信用卡担保来保留预订的。
9、酒店的床型如何区分？
   大床房：一张双人床；
   双床房：两张单人床；
   三人间：三张单人床
   家庭间：一张双人床加一张单人床
10、当您的预订已经成功，而酒店前台查不到您的预订怎么办？
   当您到达酒店前台报上姓名后，酒店查不到您的预订时，请您不要着急。您需要做的就是马上与我们联系，找当时为您确认的预订员，他就能帮助您解决问题。（我们再给您确认时，会告诉您我们的联系方式，建议您出行时一定要带上我们的联系方式，以便出现问题后能快捷的联系到我们解决问题）

1 How to reserve a hotel through the telephone or e-mail?
sinohotelreservation.com Booking hot line is 86-10-81574292. You can simply tell us your need by phone, then we can recommend a proper hotel and reserve for you. Or e-mail us your request via Office@sinohotelreservation.com. We will reply you by our professional and skillful operator to meet your need.

2 How to reserve a hotel through our website ?
First, find the city from the city list website(http://sinohotelreservation.com/index.php?id=169), and then click the city to enter the hotels list of the city. and then click the right hotel to reserve it. You can see details of the hotel with brief introuduction and rate and location. After you decided then click the reserve button. Then fufill the reserve tables, including the hotel information and the guest information. We will recieve your request in a minute.

3 If I knew the name of the hotel, How can I find it from this website?
You can use the great search engin ot the this website. You can serch a hotel by name or location or price or stars. Then you will find and reserve the hotel directly.

     4 How do I know if my reservation successfully or not?
       When we received your reservation form, the perfessional and skillful operator will confirm your reservation form ASAP. And they will tell you the result by e-mail. As the notificaions are feedback by e-mail normally, so the correct and a common used email address is needed. Or you can tell us if you would like recieve the notification by Fax or telephone in the reservation form. Otherwise you wont recieve the reply from us in a short time.

     5 If the reservation is succeed, How will I check-in by the hotel frond dest?
     If your reservation is succeed. You should arrived the hotel within the required timeframe and, just tell the hotel front dest you had a reservation, then tell them your name same as the reservation with your passport.

     6 When is the Hotel check-in and check-out time usually?
    Generally speaking, a normal hotel check-in and check-out time is around 12:00 noon. Some extra charge is needed if guest arrived before 12:00 noon or check-out after 12:00 noon.Given this situation, guest should tell the fact to the hotel frond dest in advance. In order to avoid causing some unnecessary problems.

     7 I reserve a hotel from this website, how can I pay the hotel rate?
     When you want to leave the hotel, you can paid the Housing fees directly  to the hotel front desk, with  cash or credit cards is ok. You neednt pay the fees to us.

     8 I cant arrive the hotel within the reservation time, what can I do?
    Generally,the hotel will reserve your booking before 18:00 PM, If you cant arrive the hotel before 18:00 with some difficulties. A phone call to the hotel front desk is needed. and tell them your arrival time. If in the busy and hot season, your credit card is need if necessary.

   9  How to distinguish the Hotel bed?
    The bed: a double bed;
    Twin Rooms: two single beds;
    Triples: three single beds
    Family: a double bed and a single bed

   10 My reservation is succeed, but the hotel cant find the reserve history, what can I do?
   When you arrive at the hotel front desk and tell them your name. But they cant find your reservation, please do not worry in such situation. You should contack us immediately, we will be able to help you solve the problem. (You will recieve our contact information in the confirmation mail. then remember our contack number. You should contact to us in this situation)

Tags: FAQ, Hotel reserve